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The publish Going Past \u2018Service\u2019 with Raja Rajarajan: Companies have gotten more and more consultative and perception pushed appeared first on TD (Journey Every day Media) Journey Every day Media.<\/p>\n
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SCHEDULE A CALL WITH AGILYSYS HERE<\/p>\n
Raja Rajarajan, Senior Director Companies, APAC, Agilysys<\/p>\n<\/div>\n
TDM\u00a0has began a sequence of interviews beneath the theme \u2018Going Past\u2019\u00a0that convey to the forefront ‘a behind-the-scenes look’ on the experience of\u00a0Agilysys\u00a0APAC workforce members throughout product engineering, providers, HR, and gross sales, highlighting how every operate performs a strategic position in delivering worth to hospitality purchasers.<\/p>\n
This sequence of interviews explores how these groups contribute to key enterprise outcomes \u2014 enhancing the visitor expertise, driving RevPAG, enabling seamless, interoperable options, and so forth. \u2014 whereas offering a deeper understanding of the folks, processes, and innovation that energy Agilysys\u2019 influence throughout the hospitality sector.<\/p>\n
In Half 3 of the \u2018Going Past\u2019\u00a0sequence TDM interviews\u00a0Raja Rajarajan, Senior Director Companies, APAC, Agilysys.<\/p>\n
Raja Rajarajan explores how the providers workforce helps hospitality suppliers by means of clean implementation, ongoing optimisation, and long-term success with Agilysys options. He shares how service excellence drives operational outcomes, permits seamless integrations, and instantly contributes to enhancing the visitor expertise and supporting RevPAG progress throughout the APAC area.<\/p>\n
Journey Every day Media (TDM):\u00a0<\/strong>As Senior Director of Companies, how do you and your workforce assist purchasers throughout APAC maximise worth from Agilysys options, and what does a typical day in your position appear to be?<\/strong><\/p>\n Raja Rajarajan <\/strong>(RR):<\/strong> Because the Senior Director of Companies for Agilysys within the APAC area, primarily based in Sydney, my focus is on serving to purchasers not simply implement our options successfully, however maximise their long-term worth. My workforce and I work carefully with resorts, resorts, and hospitality companies throughout the area, supporting them at each stage of their journey – from preliminary session by means of to onboarding, implementation, coaching, and ongoing optimisation.<\/p>\n Shoppers typically describe us as \u2018revolutionary and responsive,\u2019 and we take pleasure in that. It displays our deep dedication to creating a significant distinction of their day by day operations and guaranteeing that expertise by no means turns into a barrier to nice service.<\/p>\n No two days are the identical, and that\u2019s one of many elements I take pleasure in most. A typical morning may start with undertaking updates, addressing any escalations, and reviewing useful resource planning throughout the various markets we serve. Collaboration with our product groups is a key a part of my position; bringing shopper suggestions instantly into the event cycle to repeatedly improve our options.<\/p>\n Managing groups throughout geographies and time zones will be advanced, however I see it as a singular alternative to drive innovation and influence. It challenges me to remain adaptable, talk clearly, and stay carefully attuned to the native wants of every market. The range inside APAC sparks recent pondering and helps hold us aligned with the speedy evolution of the hospitality business.<\/p>\n On the core of all the things we do is a straightforward, shared aim: to ship service excellence and assist our purchasers succeed.<\/p>\n TDM: Agilysys is understood for delivering seamless, end-to-end options. How does the providers workforce help hoteliers in reaching clean implementation and long-term interoperability throughout their tech stack? <\/strong><\/p>\n RR:<\/strong> Our providers workforce isn\u2019t simply centered on deployment – we\u2019re with our purchasers all through the complete journey. Our aim is to make sure every implementation not solely runs easily but additionally aligns with the property\u2019s long-term operational and business objectives.<\/p>\n We conduct detailed wants assessments to achieve a deep understanding of every property\u2019s workflows, visitor interactions, and any third-party techniques in use. With this basis, we create a tailor-made deployment plan that minimises disruption, reduces downtime, and ensures seamless integration with present expertise. This considerate, proactive strategy is a giant cause purchasers see us as responsive and reliable.<\/p>\n We work throughout a variety of hospitality environments, from unbiased resorts to resort teams, new openings, and properties transitioning from legacy techniques. Whether or not it\u2019s upgrading a single module or implementing a full end-to-end ecosystem, we collaborate carefully with every shopper to customize the strategy.<\/p>\n Importantly, our help doesn\u2019t cease at go-live. We stay actively engaged by means of common upgrades, efficiency critiques, system well being checks, and ongoing coaching. Our aim is to make sure Agilysys options proceed to evolve alongside our purchasers’ wants – turning into not only a software program platform, however an extension of their operation.<\/p>\n TDM: In your expertise working with a various vary of hospitality suppliers, what position does providers excellence play in bettering visitor experiences and supporting RevPAG-focused methods? <\/strong><\/p>\n RR:<\/strong> In hospitality, expertise ought to by no means be a barrier – it must be an enabler. When techniques are carried out and optimised with precision, they release workers to concentrate on the visitor. This has a direct influence on satisfaction, loyalty, and in the end, income per visitor.<\/p>\n When front-of-house and back-of-house techniques are tightly built-in and fine-tuned for operational effectivity, properties are higher positioned to personalise experiences, upsell intelligently, and reply to visitor wants in actual time. That\u2019s how RevPAG is unlocked – not simply by having the proper instruments, however by utilizing them to their fullest potential.<\/p>\n Notably, our help doesn\u2019t finish at implementation. We view each relationship as a long-term partnership. Our providers workforce stays actively engaged, offering ongoing session, system critiques, and tailor-made recommendation. This enables us to reply as wants evolve and ensures that our purchasers can proceed to raise the visitor expertise over time.<\/p>\n TDM: Are you able to share a current success story or frequent problem the place the providers workforce performed a key position in serving to a shopper enhance operations or drive income outcomes? <\/strong><\/p>\n RR: <\/strong>One frequent problem we incessantly see is fragmented visitor information throughout a number of techniques. Many hospitality suppliers depend on separate platforms for property administration (PMS), point-of-sale (POS), stock, and loyalty – which results in siloed info and an incomplete view of the visitor journey. This not solely impacts workers effectivity but additionally limits personalisation and focused advertising alternatives.<\/p>\n We not too long ago labored with a multi-property resort group dealing with precisely this problem. Their entrance desk workers couldn\u2019t entry visitor preferences or previous bookings from spa or eating shops, lacking vital upselling moments and alternatives to personalise the expertise. In the meantime, their advertising workforce lacked a consolidated view of visitor spend throughout departments, making focused campaigns ineffective. Employees spent far an excessive amount of time manually cross-referencing information – time that would\u2019ve been spent with company.<\/p>\n Our workforce stepped in with a strategic strategy, not simply to implement Agilysys\u2019 built-in PMS and POS, however to unify their broader ecosystem and create a single supply of fact. We began with a full information move evaluation, figuring out gaps and delays in how visitor info was captured and shared. Working carefully with IT and operations, we developed a plan to import and sync legacy information into the Agilysys platform.<\/p>\n This resulted in a completely unified visitor profile. At this time, entrance desk brokers can immediately entry a visitor\u2019s earlier spend, dietary preferences, or favorite actions, no matter the place that information originated. Actual-time updates from new bookings – like a last-minute spa appointment – are captured instantly and mirrored throughout the system.<\/p>\n Past the tech, we centered closely on cross-departmental coaching. It wasn\u2019t nearly adoption, it was about workflow transformation. Entrance desk groups realized the right way to act on visitor insights to supply significant upsells. F&B workers have been educated to recognise returning company and tailor service accordingly.<\/p>\n The transformation was important. Guide processes have been lowered dramatically. Employees turned extra empowered, visitor engagement improved, and operational effectivity elevated. Over time, these enhancements translated into measurable features – stronger visitor satisfaction, extra ancillary income, and larger confidence in utilizing expertise to drive outcomes.<\/p>\n TDM: Wanting forward, how is the position of providers evolving within the hospitality tech house, and the way is Agilysys positioned to help hoteliers in assembly the expectations of immediately\u2019s – and tomorrow\u2019s – company?<\/strong><\/p>\n RR: <\/strong>The position of providers is turning into more and more consultative and perception pushed. As visitor expectations develop extra advanced – from hyper-personalised experiences to mobile-first interactions and seamless service supply – hospitality suppliers want extra than simply software program. They want strategic companions who can anticipate change, share finest practices, and unlock new alternatives.<\/p>\n At Agilysys, we\u2019re investing in superior analytics, AI-powered help, and steady schooling to assist hoteliers keep forward of the curve. Our providers mannequin is designed to evolve with our purchasers – guaranteeing they cannot solely adapt to shifting visitor expectations however constantly exceed them.<\/p>\n We recognise that many operators are understandably cautious about system change. That\u2019s why we prioritise empathy and collaboration all through each engagement. Whether or not it\u2019s a phased rollout, a migration from legacy platforms, or a full digital transformation, we stroll alongside our purchasers at each stage – serving to them construct the boldness and functionality to future-proof their operations.<\/p>\n TDM: What does ‘Going Past’ imply to you?<\/strong><\/p>\n RR: <\/strong>For me, Going Past is about committing to shopper success in ways in which lengthen far past contracts or service agreements. It\u2019s about being proactive, anticipating wants earlier than they come up, and delivering outcomes that genuinely add worth.<\/p>\n It means staying engaged nicely after go-live – being there when challenges come up, responding with urgency, and celebrating wins as a workforce. It\u2019s not nearly fixing points; it\u2019s about creating moments of belief, readability, and collaboration all through the connection.<\/p>\n In the end, Going Past is a mindset. It\u2019s about exhibiting up constantly, standing by our purchasers by means of change, and constructing partnerships rooted in long-term progress. That\u2019s what drives us – not simply delivering software program, however delivering confidence, continuity, and shared success.<\/p>\n SCHEDULE A CALL WITH AGILYSYS HERE<\/p>\n <\/p>\n <\/p>\n The publish Going Past \u2018Service\u2019 with Raja Rajarajan: Companies have gotten more and more consultative and perception pushed appeared first on Journey Every day Media.<\/p>\n","protected":false},"excerpt":{"rendered":" The publish Going Past \u2018Service\u2019 with Raja Rajarajan: Companies have gotten more and more consultative and perception pushed appeared first on TD (Journey Every day Media) Journey Every day Media. SCHEDULE A CALL WITH AGILYSYS HERE Raja Rajarajan, Senior Director Companies, APAC, Agilysys TDM\u00a0has began a sequence of interviews beneath the theme \u2018Going […]<\/p>\n","protected":false},"author":1,"featured_media":20891,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"slim_seo":{"title":"Going Beyond \u2018Service\u2019 with Raja Rajarajan: Services are becoming increasingly consultative and insight driven - SavvyTravel","description":"The publish Going Past \u2018Service\u2019 with Raja Rajarajan: Companies have gotten more and more consultative and perception pushed appeared first on TD (Journey Every"},"footnotes":""},"categories":[9],"tags":[2641,2642,2640,1806,2637,2638,2226,2639],"class_list":["post-20888","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-travel-guide","tag-consultative","tag-driven","tag-increasingly","tag-insight","tag-raja","tag-rajarajan","tag-service","tag-services"],"blocksy_meta":[],"fifu_image_url":"https:\/\/storage.googleapis.com\/stateless-www-live-traveldailymedia\/2025\/08\/3853b3a5-raja-rajarajan.jpg","_links":{"self":[{"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/posts\/20888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/comments?post=20888"}],"version-history":[{"count":2,"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/posts\/20888\/revisions"}],"predecessor-version":[{"id":20892,"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/posts\/20888\/revisions\/20892"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/media\/20891"}],"wp:attachment":[{"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/media?parent=20888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/categories?post=20888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thesavvy.uk\/travel\/wp-json\/wp\/v2\/tags?post=20888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}